I spent most of the day yesterday and half of last night trying to install the Adobe CS3 Web Premium upgrade on my WinXP Pro system. I tried every installation suggestion I could find on-line and several more suggested by Adobe tech support. I never received an error message during the installation process, but the “Installation Completed” message always showed 10 components were successfully installed but that component install failed for “Adobe Creative Suite 3 Web Premium” and “Shared components.” I was finally told by someone at Adobe that it’s a new program and I’m a guinea pig.
I can’t afford to be a guinea pig, so I requested a refund and signed a Letter of Software Destruction. I’ll reorder CS3 when and if most of the bugs have been eliminated.
UPDATE (05/07/2007) – Many people continue to be plagued by Adobe CS3 installation problems. I just did a Google search and it came up with almost half a million hits for installation problems with CS3. I came across an interesting page on the Blue Flavor site titled “Case Study: Adobe CS3 Installer.” Here is the introductory paragraph from that page:
“In the summer of 2006, Adobe came to Blue Flavor with a unique challenge ”to create a cross-platform solution for the installation user-experience for their flagship Creative Suite 3 (CS3). This was an important effort for Adobe, being the initial impression of the first combined suite of Adobe and Macromedia products.”
It looks as if the CS3 installer fiasco will damage both Adobe and Blue Flavor.