I have bought Dell computers over the years and have been very satisfied with the systems’ performance and Dell’s customer service. However, earlier this year a sale at Costco enticed me to purchase an HP computer system. In less than a week, the motherboard failed. I called HP support and was told that I would have to ship the computer to them and that it would take about 10 days to replace the motherboard and return the system to me. Instead of shipping the system to HP, I returned it to Costco and ordered a Dell system through Costco.com, something I should have done in the first place.
After a couple of months, the fan in the Dell system became a little noisy. The noise was not loud enough to bother me, but I thought it might be an indication that the fan was failing, and I called Dell Support. Dell shipped me a new power supply overnight and had a technician come to my home and install the replacement power supply.
Dell’s superior customer service is just one of the many reasons why I will continue to purchase computer systems from Dell.